Refund policy
Refund policy
If a technical fault on our side stops you watching in the first seven days, and we can’t fix it, you get your money back. That is the whole idea; the details are below.
What is covered
- Requests made within 7 days of your line being activated.
- A technical problem that stops the service working for you, which our support team has tried and failed to fix.
- Duplicate payments made by mistake (any time).
What is not covered
- Changing your mind after the first 7 days.
- Problems caused by your own internet connection or device that we have explained how to fix.
- A single channel being unavailable for a short time while the rest of the service works.
- Fees charged by third-party player apps; those go to the app developers.
- Lines used in breach of the terms of service, such as resharing the login.
How to ask for a refund
Message us on WhatsApp (+13476764880) or email support@krooztviptv.us with your username and a short description of the problem. If we can’t fix it, we refund to the original payment method, normally within 5 business days. Your bank may take a few more days to show it.