Privacy policy
Privacy policy
We collect as little as we can and we never sell it. This policy covers this website and the KroozTV subscription.
What we collect
- When you contact us: your WhatsApp number or email address, and what you write to us.
- When you subscribe: a name or nickname, your plan, its start and end dates, and the payment reference from the payment provider. We never see or store full card numbers.
- When you use the service: your username, the number of active connections and basic technical logs (IP address, time of connection) needed to enforce screen limits and fix faults. We don’t keep a history of what you watch.
- When you browse this site: standard server logs. If analytics is switched on, it uses Google Tag Manager; live chat uses Crisp, which sets its own cookies once it loads.
Why we use it
- To create and run your line.
- To answer support requests.
- To remind you before your plan ends (you can ask us to stop).
- To prevent abuse such as resharing logins.
How long we keep it
Account details are kept while your line is active and for up to 12 months afterwards, so a renewal doesn’t need a new setup. Technical logs are deleted after 30 days. Payment records are kept as long as the law requires.
Your rights
You can ask to see, correct or delete your data at any time by writing to support@krooztviptv.us. Depending on where you live (for example in the EU, the UK or California) you may have further rights under local law; we honour those requests too.
Contact
KROOZ TV, 362 Ridgewood Dr, Soldotna, Alaska 99669, USA. Email: support@krooztviptv.us.